While news of stores closing has become uncomfortably regular, Nuckolls Drug associates are jubilant to return to Main Street in Hillsville
“We’re very excited to be back on Main Street. We like to provide the best for our customers that we can including what we’ll offer at this location, too. We’re moving the main part to 185 South Main Street (in the old Bank of Floyd). Probably we will be looking at opening this in March,” said Pharmacist/Owner Angelique Phipps. “We’ll have the same great service and the new building with a drive-through for our customers. In our old location we’ll have durable medical equipment such as wheelchairs and walkers. We will have some available for rent. We are not going to bill insurance to keep prices low so it’s cash or credit and carry.“
Phipps said she had always wanted to move to Main because she missed that certain “Main Street vibe.” The company has been an integral part of Main since 1869. It moved to its present location at 100 Carroll Street in 2008. She said the hours will be the same (at the start). Nuckolls Drug is open from 8:30 a.m. to 6 p.m. from Monday through Friday, Saturdays from 8:30 a.m. to 1 p.m. and closed on Sundays. Hours being discussed for the durable medical equipment store are from 9 a.m. to 4 p.m.
“I’m anticipating being challenged a bit (at first) with staff. There’s a possibility for additional staffing so if anyone is interested we’re accepting applications,” said Phipps. “Those interested are encouraged to come on in here. We’re old fashioned. We want to meet and greet you. We’re going to have a more expanded gift section, more expanded durable medical equipment, greeting cards and all the items we already carry, too. You’re still going to be able to special order stuff.”
Phipps praised the community for its support and said it was critical to them being able to stay open. She said she believe if people have the choice they would rather do business with “mom and pop” operations.
“We love our customers and I believe our customers love us. We try to provide old-time personal service. You are not a number. We try to speak to you when you come thorough the door. We try to know your name. To me, that’s important. A lot of corporations can’t do that because they are so busy. It’s not their fault. It’s all they have to do as far as a (big) corporation goes,” Phipps said.
She speaks from experience, having once worked in a large, corporate environment. Phipps noted big corporations pushed out a lot of small businesses, “drying up” many small town’s main streets. This is another reason she wants to return to downtown Hillsville.
“In the case of food stores (which later moved out) for instance, they have been able to bring more variety but if you don’t support your local people that’s the core of the community. It’s fine to go to corporate for extra things but you really ought to support your local people,” she said.
Pharmacy for Phipps is personal and she believes corporations are getting away from this and more into numbers and pressing for numbers. She said this was one powerful reason she left the larger corporate scene 15 years ago.
“Personally, professionalism is a huge thing. I think focusing just on numbers takes a lot out of that. I really respect my colleagues. I feel for them and I know what they are going through dealing with overwhelming numbers which crowds out personal, professional service,” said Phipps.
As one might expect, Angelique Phipps and her associates aren’t about to ignore the personal history of their new location.
“As an homage, we’re going to leave the plaque up that says Bank of Floyd. Eugene Shockley, a long-time customer, was with the Bank of Floyd for a long time,” Phipps said. “We appreciate being a part of this community and we hope to be here for another 122 years to help out people. We are here to help you.”
David Broyles may be reached at 276-779-4013 or on Twitter@CarrollNewsDave.