RICHMOND – Local Virginia State Police employee Susan W. Roberts has been honored by Governor Terry McAuliffe as a recipient of the 2017 Governor’s Public Service Awards during a ceremony at the Executive Mansion.
The awards honor state employees who have demonstrated exemplary service to the Commonwealth of Virginia. The awards were presented in conjunction with Virginia Public Service Week, which is held the first full week in May to recognize the contributions of public sector employees to the Commonwealth.
“These outstanding state employees are the best of the best in public service,” said Governor McAuliffe. “They represent the dedicated time and effort our excellent state workforce spends providing the services that are the backbone of state government. These awards demonstrate the commitment of our workforce and their excellence in customer service, innovation, teamwork, and volunteerism.”
The awards recognize state employee achievements in the following categories: Governor’s Agency Star; Career Achievement; Customer Service; Community Service and Volunteerism; Workplace Health, Wellness and Safety; Innovation; and Teamwork. Five successive Governors have presented these awards to state employees over a period of more than 15 years.
Among the recipients of the 2017 Governor’s Awards for Public Service was Susan W. Roberts of the Virginia State Police with the Customer Service Award.
A 15-year employee with the Virginia State Police office in Galax, Ms. Roberts exhibits an exceptional work ethic, professionalism, courtesy to the public and devotion to the department in her work as senior secretary. She arrives at work early and often remains late to ensure the efficient operation of the work unit, and receives compliments for her exceptional work ethic, professionalism, courtesy to the public and devotion to the department. Insurance agents seek her assistance on accident reports rather than contacting offices within their areas. Other area secretaries seek Ms. Roberts’ guidance because of her day-to-day efficiency and expertise. At her suggestion, Ms. Roberts has volunteered to assist other offices suffering tragedies such as tornadoes, loss of a family member or loss of a state trooper killed in the line of duty. Ms. Roberts has streamlined many facets of the Galax area office, including establishing special files for criminal offenders tracked by state police, tracking of accident data, highway work zone documentation and customizing department manuals. She also has taken the initiative to present an appealing, friendly atmosphere. At her own expense, she repainted and redecorated the interior of the office, planted flowers around the office perimeter and purchased a water fountain to make the office exterior more attractive to the public.